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Refund Request Letter

A Refund Request Letter Template helps you ask a seller, company, or service provider to return your money for a faulty product, a cancelled order, or a service you did not receive. Use this free, ready-to-edit letter to state what you bought, why you want a refund, and what you expect. Fill in the details, download, and sign it in minutes.

What Is a Refund Request Letter and Why Do You Need One?

A refund request letter is a short, formal letter that asks a business to give your money back. People send it when a product is damaged, wrong, or not as described, when a service is poor or never delivered, or when an order or booking is cancelled. The letter usually includes your order details, the amount paid, the reason for the refund, and the way you want to be refunded. A written request creates a clear record, and it is often needed if you later have to complain to a higher authority or a consumer forum.

Why Use a Ready-Made Template Instead of Writing One Yourself

When you are upset about a bad purchase, it is easy to write an angry or unclear message that gets ignored. Missing details like the order number, payment date, or proof of purchase can also delay your refund. A ready-made Refund Request Letter Template already has a polite but firm tone and all the key sections, so you only add your own details and send it.

Who Should Use This Refund Request Letter Template

This template is useful for online shoppers, customers of shops and service providers, students asking for a fee refund, and travelers who need money back for a cancelled ticket or hotel booking. Small business owners can also use it to request a refund from a vendor or supplier. Anyone who wants to ask for their money back in a professional way can use it, without needing any legal help.

How to Fill Out and Use This Refund Request Letter Correctly

Start by adding the date, your full name and contact details, and the name and address of the company. Next, mention the product or service, the order or invoice number, the date of purchase, and the amount you paid. Explain clearly and calmly why you are asking for a refund, and attach proof such as a bill, photos, or screenshots. State how you want the refund, such as to your bank account, card, or UPI, and give a reasonable last date for a reply. Sign the letter, send it by email or post, and keep a copy for your records.

How to Use Agreed Templates

Start With the Template

Open the Product Agreement Template in your Agreed workspace and begin with a ready-to-use agreement structure.

Customize Agreement Details

Add or edit product details, responsibilities, pricing, deliverables, timelines, and other terms to match your agreement needs.

Review, Sign & Manage

Send the agreement for review and approval, collect signatures, and manage the completed agreement securely in Agreed.

Frequently Asked Questions.

Everything you need to know about Agreed. Can't find what you're looking for?

Keep it short and polite. Mention your order details, the amount paid, the reason for the refund, and the way you want to get your money back. Attach your bill or proof and ask for a reply by a clear date.

It usually takes 5 to 15 working days after the request is approved, though it can differ by company and payment method. Check the seller's refund policy, and follow up in writing if you do not hear back.

Send a second reminder with your proof and ask for a written reason for the refusal. If it is still not solved, you can raise a complaint with your bank, the e-commerce platform, or the consumer helpline, such as the National Consumer Helpline in India.

It is harder, but still possible. You can use other proof, such as a bank statement, payment screenshot, order confirmation email, or the seller's message. Share whatever shows that you bought the item or service.

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